We have all been there. We have a solution that we paid for and now either it hasn't been implemented correctly, is broken or not performing. Instead of the acting like the partners you thought you had, you have two vendors pointing at each other. Who do you trust?
ITSG has the expertise to review the issue with each party and then walk through the technology stack ourselves. Using that information, we will provide you with a completely unbiased evaluation and determination of the root cause. We will then lead the two vendors down the path of mitigating and correcting the issue. Once that is done, we will provide a detailed report that can be used as evidence if the client decides to pursue legal action.
If you are trapped between two vendors, let us bring some sanity to the chaos!